Computing offers remote technical support
services for PC users. This allows immediate assistance without the need of a technician
visiting your home. Our technician can remotely control your computer to
diagnose problems and perform basic software maintenance.
Once the technician is connected to your computer he has a set of reporting and
diagnostic tools at
his disposal, giving him almost the same capabilities as if he were sitting
in front of your computer. As
long as both the technician and the customer have a working high-speed connection to
the Internet, the physical distance between them is not a factor. Think of
this as a "green option," as there is no need for travel back and forth
between our facility and your location.
If you require remote technical support, please contact Caliban Computing either by phone
to book an appointment. If we can provide a solution we
will initiate an
Instant Housecall session.
To prepare for remote technical support:
Instant Housecall, click here:
Run Instant Housecall.
Click the "Start Session"
follow the prompts.
You do not
required to keep the
Instant Housecall software on your PC after the completion of the remote service session. You will be asked if you wish to
remove the software after the remote session. However, if you uninstall the
software, you will have to download and install the next time you require remote